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Accessibility Statement

What does accessibility statement mean?

Accessibility statement refers to a public declaration on a website or digital platform that outlines the organization's commitment to providing digital accessibility for all users, including those with disabilities. It provides information about the accessibility standards the website adheres to, known limitations, and ways users can report issues or request assistance. This statement serves as both a transparency tool and a roadmap for ongoing accessibility improvements.

How does an accessibility statement work?

An accessibility statement functions as a bridge between the organization and its users, communicating the current state of accessibility and the steps being taken to enhance it. Key components typically include:

  • Commitment to accessibility: A clear expression of the organization's dedication to providing an inclusive digital experience.
  • Compliance standards: Information about the specific accessibility guidelines followed, such as the Web Content Accessibility Guidelines (WCAG) 2.1 or 2.2.
  • Known limitations: A candid acknowledgment of any areas where the website may not fully meet accessibility standards, along with plans to address these issues.
  • Contact information: Details on how users can report accessibility barriers or request alternative formats.
  • Feedback mechanism: Encouragement for users to provide feedback, fostering a collaborative approach to accessibility.

By including these elements, the statement not only informs users but also demonstrates the organization's proactive approach to digital inclusivity.

When crafting an accessibility statement, it's essential to check that the statement itself is accessible through the following:

  • Clear language: Use plain language to make the statement understandable to a broad audience.
  • Structured format: Organize content with headings and bullet points for easy navigation.
  • Accessible design: Facilitate compatibility with screen readers and other assistive technologies.
  • Multiple contact methods: Provide various ways for users to reach out, such as email, phone, or contact forms.

By addressing these considerations, the statement itself becomes a model of accessibility.

FAQs about accessibility statement

In many jurisdictions, yes. For instance, public sector websites in the UK are mandated to publish an accessibility statement under the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

It's recommended to review and update the statement regularly, especially when significant changes are made to the website or when new accessibility evaluations are conducted.

The statement should be easily accessible, commonly linked in the website's footer, help menu, or sitemap, ensuring users can find it without difficulty.

Absolutely. Even if not legally required, an accessibility statement demonstrates a commitment to inclusivity, which can enhance user trust and broaden the customer base.

Organizations like the Web Accessibility Initiative (WAI) offer tools and templates to assist in developing comprehensive accessibility statements.