Digital accessibility is essential to building inclusive online experiences. More than 1.3 billion people worldwide live with a disability, yet according to WebAIM’s 2024 Million Report, over 96% of homepages contain detectable WCAG errors. For organizations, these issues can limit reach, usability, and trust.
The Web Content Accessibility Guidelines (WCAG) define four foundational principles known as POUR: Perceivable, Operable, Understandable, and Robust. These principles shape how content should function for all users, including those relying on assistive technologies.
In this article, we’ll explore what each principle means, why it matters for your business, and how Clym’s Accessibility Suite
helps support your accessibility and compliance efforts through its Accessibility Widget, Accessibility Issue Reporting, and Accessibility Testing and Audit Tools.
Understanding the POUR framework
The POUR framework, developed by the World Wide Web Consortium (W3C), ensures that digital information is perceivable, operable, understandable, and robust for users of all abilities. It forms the foundation of WCAG 2.1, the most widely recognized global accessibility standard.
Below, we break down each principle with practical examples and insights into how Clym can help support your accessibility goals.
1. Perceivable: Information must be presented in ways users can sense
What it means
The Perceivable principle ensures that users can experience website content through sight, sound, or touch. If information cannot be perceived, it might as well not exist for users with visual, auditory, or cognitive disabilities.
Real-world examples
- Netflix offers captions and audio descriptions for users who are deaf or blind.
- Apple includes adjustable text sizes and high-contrast modes across devices.
How Clym helps
Clym’s Accessibility Widget can help improve perceivability by offering tools such as text resizing, color contrast adjustments, and a screen-reader-friendly interface. These features support your efforts to make content accessible and flexible across user preferences.
Run a free accessibility scan to see how your website performs against the four POUR principles.
2. Operable: Users must be able to navigate and interact
What it means
An Operable interface allows users to access all website functions using various inputs, such as a keyboard, switch device, or voice control. Navigation should be intuitive, with predictable focus indicators and no time-based limitations that block interaction.
Real-world examples
- BBC Online provides clear keyboard focus indicators and logical navigation paths.
- Shopify supports full keyboard navigation throughout its checkout process.
How Clym helps
Clym’s Accessibility Issue Reporting Tool allows real users to report accessibility problems directly. This feedback loop helps identify and address operability issues quickly, supporting ongoing usability improvements.
Empower visitors to share accessibility feedback through Clym’s built-in issue reporting feature.
3. Understandable: Content and interface must be easy to comprehend
What it means
The Understandable principle focuses on clarity. Websites should use straightforward language, consistent layouts, and predictable behavior. Users should know what to expect when they interact with forms, buttons, or links.
Real-world examples
- Google Forms provides clear error messages and real-time input validation.
- Government websites often use plain language to ensure all citizens can access information.
How Clym helps
Clym’s Accessibility Statement Generator helps you communicate your accessibility commitments transparently. With a customizable and easy-to-update format, it allows organizations to share accessibility goals and provide users with support contact options.
Create your accessibility statement using Clym’s built-in Accessibility Statement generator.
4. Robust: Content must work across platforms and technologies
What it means
The Robust principle ensures that web content can be interpreted consistently by assistive technologies and browsers, both current and emerging. Compatibility supports sustainability and reliability across the evolving digital landscape.
Real-world examples
- Amazon maintains consistent compatibility with screen readers such as JAWS and NVDA.
- Mozilla Firefox frequently updates ARIA (Accessible Rich Internet Applications) support for better semantic understanding.
How Clym helps
Clym’s Accessibility Testing and Audit Tool supports your compliance efforts by scanning your website for WCAG 2.1 AA issues and generating reports to guide improvements. This helps teams identify technical barriers and improve accessibility across platforms.
Download Clym’s Accessibility Testing Software to evaluate your site’s performance across devices and assistive tools.
How Clym supports your accessibility efforts
Unlike standalone widgets, Clym’s all-in-one accessibility suite works across the entire accessibility lifecycle from scanning and issue detection to reporting and public documentation.