2.2 Industries commonly requiring CCPA compliance
Organizations in many sectors regularly collect or share information from California residents. These sectors typically engage in data collection practices that fall within the scope of California consumer privacy regulations.
Mobile apps and advertising or marketing platforms also fall within scope due to their use of SDKs, behavioral tracking, and device-level identifiers. These industries face specific challenges related to opt-out controls, disclosures, and tracking behavior.
Common examples include:
These industries often rely on tracking technologies and third-party tools, which introduce unique obligations around disclosures, opt-out controls, and user preferences.
You can find more industry-specific guidance in our CCPA by industry hub (coming soon).
2.3 Misunderstandings that lead to CCPA non-compliance
Many organizations underestimate their CCPA compliance obligations because several common misconceptions create false assumptions about when the law applies. These misunderstandings can lead to gaps in disclosures, missing opt-out controls, or overlooked tracking practices.
Common misunderstandings include:
Believing non-California companies are exempt, even though CCPA applies based on user location, not business location
Assuming cookies or device identifiers do not count as personal information, despite the law explicitly covering these types of signals
Thinking selling requires monetary exchange, when CCPA also covers sharing identifiers with third parties for advertising or analytics
Clarifying these points helps your organization avoid unintentional compliance gaps.
You can explore these topics further in what counts as personal information under CCPA (coming soon).
3. What counts as personal information under CCPA
Personal information includes a wide variety of identifiers. For effective CCPA compliance, your business should understand that personal information includes:
Names, emails, phone numbers
IP addresses and device identifiers
Cookie IDs and browser fingerprints
Geolocation data
Commercial and behavioral information
Sensitive personal information, such as health data, biometric data, or precise location
These categories reflect both traditional identifiers and modern digital signals that businesses may collect during routine interactions.
Understanding these categories helps your organization create an accurate privacy notice and align with data transparency requirements under the law.
See our in-depth article on sensitive personal information under CPRA (coming soon).
4. Consumer rights under CCPA
A major part of CCPA compliance is giving consumers clear and accessible ways to exercise their rights. These rights shape how businesses accept requests, verify identity, adjust your internal systems, and respond within required timelines.
They also influence how data inventories, vendor relationships, and tracking technologies are managed across websites and apps.
These rights form the foundation of modern consumer privacy controls and influence how your business manages user data.
4.1 Right to know
Your customers have the right to ask exactly what personal information you collect and why you are collecting it. If they ask, you need to be ready to explain your sources, your data categories, and which third parties are receiving that data. You must maintain accurate records so your responses reflect your current practices
Learn more about how to handle a CCPA right-to-know request (coming soon).
4.2 Right to access
Consumers have a right to access their data, which means they can request a copy of their personal information in a portable and readily usable format. Your team must verify the requester’s identity, gather all relevant data, and provide it within the statutory deadline. They must also document their response for accountability and consistency.
Learn more about how to handle a CCPA access request (coming soon).
4.3 Right to delete
Consumers may request deletion of their personal information, except for data required for security, legal, or essential operational purposes. Your business must identify which data qualifies for deletion and communicate clearly about any exceptions. Deletion requests must also be passed on to service providers where applicable.
Learn more about how to handle a CCPA deletion request (coming soon).
4.3.1 New for 2026: The Delete Act (SB 362)
Beginning January 1, 2026, California will introduce a centralized system that allows consumers to submit deletion requests to all registered data brokers at once.
This new tool, called the Delete Request and Opt-out Platform (DROP), gives users a single method to request the removal of their personal information across hundreds of organizations.
It expands the traditional deletion workflow by shifting part of the process to a state-operated platform rather than requiring individuals to contact each business separately.
If your business qualifies as a data broker, you must register, receive these DROP-generated requests, and honor them within the required timelines. Organizations that buy, sell, or aggregate data should evaluate whether they fall under the data broker definition and prepare internal processes ahead of the 2026 deadline. This update strengthens consumer control and adds a major operational component to CCPA compliance planning for the year ahead.
4.4 Right to opt-out of selling or sharing
This right applies whenever you share identifiers with third parties for advertising, analytics, or other cross-context purposes. When a consumer opts out, your organization must stop selling or sharing that information and honor browser-based signals such as GPC. You must also update tracking behavior throughout your systems.
Learn more about how to handle a CCPA opt-out request (coming soon).
4.5 Right to correct
Consumers may request corrections to personal information that is inaccurate or incomplete. Your business must evaluate the data, update it where appropriate, and communicate the outcome back to the consumer. This may involve coordinating changes with third-party systems that store related data.
Learn more about how to handle a CCPA correction request (coming soon).
4.6 Right to limit sensitive personal information
Consumers can restrict how you use their sensitive information, such as health data, biometric data, or precise location, limiting it to only what is necessary to provide the service they asked for. You must identify which data counts as "sensitive" and apply stricter storage and disclosure limits when a request comes in. These limits must also extend to any service providers managing that data for you.Together, these rights create a consistent framework for how consumers interact with businesses and how organizations must respond across all touchpoints.
Learn more about how to handle a CCPA limit-sensitive-information request (coming soon).
4.7 Right to non-discrimination
You cannot reduce service quality, change pricing, or deny access because a consumer exercised their privacy rights. While you may offer financial incentives, you can only do so with proper disclosures and clear consumer choice. Your business must document these practices to demonstrate compliance if questioned.
Learn more about how to handle a CCPA non-discrimination requirement (coming soon).
The consumer rights hub (coming soon) includes detailed guides for every right listed above.
5. Business obligations under CCPA
If your business is subject to CCPA compliance, you have several responsibilities that determine how you collect, use, and disclose personal information. These obligations form the operational foundation of CCPA compliance and influence how your organization handles notices, requests, tracking technologies, and vendor relationships.
A structured approach to CCPA compliance helps reduce risk, improve transparency, and support a consistent privacy experience across websites and digital systems.
Many of these CCPA compliance obligations are explored in more detail throughout the supporting hubs and spokes in this cluster.
5.1 Privacy notices and disclosures
A core part of CCPA compliance is maintaining accurate and accessible privacy notices. You must explain what personal information you collect, why you use it, and whether you sell or share it.
Notices must also describe how consumers can exercise their rights and where to find the Do Not Sell or Share option. These disclosures outline the privacy notice requirements that help consumers understand how their information is used.
For more detailed guidance, see the notice and disclosures hub (coming soon).
5.2 Data inventory and mapping
Creating a data inventory is essential for operational CCPA compliance. Your organization should document what data it collects, how this data is processed, where it is stored, and which parties receive it.
This level of visibility helps support accurate disclosures, simplifies rights request responses, and highlights areas that may need attention. A well-maintained data inventory is also a core element of effective data management practices.
5.3 Handling consumer data requests (DSRs)
Responding to consumer requests is a required element of CCPA compliance. You have to verify identity, gather information from multiple systems, and respond within the established timelines.
A clear workflow supports consistency, reduces errors, and provides a reliable experience for consumers submitting DSRs.
These workflows help streamline privacy operations and reduce manual effort across teams.
See the DSR operations hub (coming soon) for step-by-step guidance.
5.4 Recordkeeping and documentation
Accurate recordkeeping is an important CCPA compliance requirement.You need to keep records of every request you receive, how you responded, and why you denied a request (if you did). These logs are your best defense during an audit.
5.5 The Do Not Sell or Share requirement
If your business sells or shares personal information, you must offer accessible tools that allow consumers to opt-out. A compliant experience includes:
A clearly visible Do Not Sell or Share link on your homepage
An opt-out page or preference center
Automatic recognition of GPC signals
Tracking controls that adjust when an opt-out occurs
These measures can help users control how their information is shared with third parties.
5.6 Vendor and third-party management
You are responsible for the company you keep. Vendor oversight is a critical part of CCPA compliance. You need to know what your third-party tools (like analytics or chat widgets) are collecting. Review your contracts to ensure they are restricted from using your customers' data for their own purposes.
5.7 Security requirements
CCPA compliance also requires businesses to use reasonable security practices appropriate to the sensitivity and volume of the data they handle. This may include access controls, system monitoring, staff training, and retention policies. Strong security supports broader CCPA compliance efforts by reducing the likelihood of unauthorized access or misuse.
5.8 AI and risk assessments (2026 requirements)
Starting in 2026, California will introduce new requirements for businesses that use automated decision-making technologies, including artificial intelligence systems that influence significant decisions about consumers.
Your organization will need to complete Risk Assessments before deploying these tools, describing the purpose, potential impacts, safeguards in place, and the steps taken to reduce harm. These assessments will be required on an ongoing basis for activities that present a meaningful risk to consumer rights.
If you use automated tools for areas such as hiring, credit decisions, healthcare evaluation, housing, insurance, or education, you must also provide clear notices explaining how automated decision-making is used.
In certain situations, consumers must be offered a way to opt-out of automated processing entirely. These requirements represent a significant shift in privacy operations and introduce new responsibilities to the long-term CCPA compliance strategy, which will begin in 2026.
These obligations become enforceable beginning in 2026 as the California Privacy Protection Agency finalizes ADMT and Risk Assessment regulations.
6. CCPA, cookies, and tracking technologies
Cookies, pixels, SDKs, and analytics tools play a major role in CCPA compliance because many of these technologies collect identifiers that qualify as personal information. When these tools share data with advertising networks, analytics providers, or other third parties, the activity may count as selling or sharing under the law. This makes tracking technologies one of the most important areas for your business to evaluate when you build your CCPA compliance program.
Reviewing these technologies also supports compliance with broader data protection requirements across different jurisdictions.
Understanding how these tools operate helps prevent unintentional non-compliance. Many websites load scripts through tag managers, plugins, or third-party integrations, which can trigger data sharing before a user interacts with the site.
Reviewing tracking behavior, updating banner settings, and respecting browser-based signals such as Global Privacy Control (GPC) are essential steps in maintaining consistent CCPA compliance across digital properties.
This section is supported by our CCPA and online tracking hub (coming soon), which will include in-depth spokes such as:
CCPA and cookies overview
GPC under CCPA
CCPA and Google Analytics
Implementing a CCPA-compliant cookie banner
These articles explain how tracking tools work under CCPA, how to configure opt-out behavior, and how to align your analytics and advertising stack with CCPA compliance expectations.